Help centre
Frequently asked questions
Everything about ordering, delivery, returns and caring for your Kashmiri treasures. Still need help? We're a message away.
How do I place an order?
Choose a product and weight, add it to your cart and complete checkout with your delivery details. You'll receive an order confirmation by email.
Which payment methods do you accept?
UPI, debit and credit cards, and net banking everywhere. Cash on Delivery is available on most pincodes; a few remote areas are prepaid only. Check your pincode on any product page, or at checkout.
How long will my order take?
Orders are dispatched within 5-7 business days. Delivery then usually takes 3-4 days depending on your location. See our Shipping Policy.
Is shipping free?
Shipping is free on orders above ₹2,099. Below that, a shipping fee of ₹99 applies. The exact amount is shown at checkout before you pay.
How can I track my order?
When your order ships, we email you the courier name and tracking number. You can also check your order status from the link in your confirmation email or your account.
Do you ship outside India?
Not at the moment. We currently deliver within India only.
Can I return a product?
Because our products are food, opened items can't be returned. If something arrives damaged, wrong or missing, contact us promptly after delivery with photos and we'll replace it or refund you. Full details are in our Returns & Refund Policy.
Can I cancel my order?
Yes, free of charge before it is dispatched. See our Cancellation Policy.
How should I store saffron and dry fruits?
Keep them in an airtight container in a cool, dry place away from direct sunlight. Check each product page for specific storage guidance.
How do I contact you?
Email: Support@qashvor.com or WhatsApp +91-6006773054, or use our contact page. Please include your order number if you have one.
