Qashvor Shipping Policy

Effective Date: 3-October-2026

At Qashvor, we carefully pack every order so that our products reach you in the same condition in which they leave us. This Shipping Policy explains how your order is processed, dispatched, and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 5-7 business days, excluding Sundays and public holidays.

During periods of high order volume, festivals, promotions, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to inform you.

2. Shipping & Delivery

After your order has been dispatched, it is handed over to our designated shipping/courier partner for delivery.

Estimated delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Remote or difficult-to-reach locations
• Unforeseen logistical circumstances

As a general estimate, orders within India may take approximately 5–7 business days after dispatch, depending on the destination.

Delivery estimates are indicative and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Qashvor may offer free shipping on selected orders, products, locations, or promotional periods. Any applicable free-shipping offer will be clearly communicated on the website or at checkout.

4. Delivery Areas

We currently ship to serviceable locations across India, subject to courier availability and serviceability of the delivery PIN code.

If a particular PIN code is not serviceable, the order may not be accepted for delivery to that location.

For international shipping, availability, shipping charges, customs duties, and delivery timelines may vary. International shipping will only be offered where specifically enabled by Qashvor.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to follow the progress of your shipment.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

6. Delayed Shipments

While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Severe weather
• Natural events
• Transportation disruptions
• Courier operational issues
• Public holidays
• Address-related issues
• Incorrect or incomplete contact information
• Restricted or remote delivery locations

In such cases, we will work with the courier partner to help resolve the issue.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.

Please carefully check:

• Name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile number

Qashvor cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will try to assist before the order is dispatched, but changes cannot be guaranteed once the shipment has been handed over to the courier.

8. Failed Delivery / Undelivered Orders

Our courier partner may make multiple delivery attempts depending on its operational policies.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses the shipment, or the courier is unable to contact the recipient, the parcel may be returned to Qashvor.

If an order is returned because of an incorrect address, repeated delivery failure, or customer refusal, additional shipping charges may apply if the customer requests the order to be shipped again.

Any refund, where applicable, will be handled in accordance with our Refund & Cancellation Policy.

9. Damaged Packages

We take care to package our products securely before dispatch.

If your package appears seriously damaged, opened, tampered with, or compromised when delivered, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged or tampered shipments, please provide:

• Order number
• Photographs of the outer package
• Photographs/videos of the product
• Description of the issue

This helps us investigate the matter with the shipping partner.

10. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photographs/videos of the received package
• Details of the missing or incorrect item

After reviewing the information, we will determine the appropriate resolution in accordance with our Refund & Replacement Policy.

11. Perishable / Food Products

Qashvor products are packed with care and appropriate packaging for shipment.

Customers should inspect their products upon delivery and store them according to the storage instructions provided on the product packaging or product page.

Qashvor is not responsible for product deterioration caused by improper storage after delivery.

12. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on:

• Delivery PIN code
• Order value
• Courier serviceability
• Current shipping restrictions

Qashvor reserves the right to restrict COD availability for certain orders or locations.

13. Changes to Shipping Information

We may update our shipping partners, delivery methods, charges, processing times, or serviceable locations from time to time.

Any changes will be reflected in this Shipping Policy or on the relevant checkout/shipping pages.

14. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

Qashvor
Jammu & Kashmir, India

Email: Support@qashvor.com
WhatsApp: +91-6006773054