Returns & Refund Policy
Because Qashvor products are food, returns are limited for hygiene and food-safety reasons. This policy explains when we replace an item or issue a refund.
When we replace or refund
- The product arrived damaged, leaking or with a tampered seal
- You received the wrong product or the wrong weight
- An item is missing from your order
- The product was past its best-before date on arrival
Please contact us promptly after delivery with your order number and photos or a video showing the issue. Once we have reviewed it, we will send a replacement or issue a refund.
What we cannot accept
- Opened or partly used food products, unless they were damaged, incorrect or past their best-before date on arrival
- Natural variation in colour, size or texture, which is normal for natural products
Refunds
Approved refunds for prepaid orders are made to the original payment method. For Cash on Delivery orders, we will ask for bank or UPI details to send the refund. Your bank may take a few additional days to show the credit.
Cancellations
See our Cancellation Policy.
Contact
Please reach us through our Contact page and include your order number.
